Emerald Lake Privacy Policy

Last Updated: 2024-09-03

1. Introduction

Welcome to Emerald Lake ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud data lake as a service solution.

2. Information We Collect

2.1 Information You Provide

We may collect information that you provide directly to us, including:

• Account information (e.g., name, email address, company name)
• Billing information
• User preferences and settings

2.2 Information We Collect Automatically

When you use Emerald Lake, we may automatically collect certain information, including:

• Usage data (e.g., features used, time spent on the platform)
• Device information (e.g., IP address, browser type, operating system)
• Log data

2.3 Information from Third-Party Sources

We may collect data from various third-party sources that you connect to Emerald Lake, including but not limited to:

• MySQL databases
• Shopify API
• TikTok Ads API
• Meta Ads API
• Salesforce
• Hubspot

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Improving and personalizing user experience
• Processing transactions and sending related information
• Responding to your comments, questions, and requests
• Sending technical notices, updates, security alerts, and support messages
• Monitoring usage of our services
• Detecting, preventing, and addressing technical issues

4. Data Processing and Storage

All data processing activities occur in the United States. We store your data on secure servers hosted by Digital Ocean.

5. Data Sharing and Disclosure

We may share your information in the following situations:

• With your consent
• To comply with legal obligations
• To protect and defend our rights and property
• With service providers and business partners who assist us in operating our services
• In connection with a business transaction (e.g., merger, acquisition, or sale of assets)

We do not sell your personal information to third parties.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. We will delete your data upon request or when it is no longer needed for the purposes collected, unless we are required by law to retain it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

9. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Third-Party Services

Our service integrates with various third-party APIs and services. Please note that this Privacy Policy does not cover the practices of these third parties. We encourage you to review the privacy policies of these services.

12. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

13. Compliance with GDPR and CCPA

We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). For more information about your rights under these laws, please contact us.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: [email protected]